
I follow an iterative design process — from research and ideation through prototyping, testing, and refinement — to create solutions grounded in real user needs. My toolkit includes heuristic evaluations, surveys, interviews, usability testing, card sorting, and tree testing to ensure designs are intuitive, accessible, and effective.
I utilize various design and development tools, including Figma, Canva, and Adobe Creative Suite, and development tools like Relume, Webflow, Framer, and Drupal.
As a Certified Accessibility Tester, I follow the DHS Trusted Tester process to ensure full Section 508 compliance. I combine automated tools (SiteImprove, Monsido, Silktide) with manual methods, including testing with leading screen readers (JAWS, NVDA, VoiceOver, TalkBack) and WebAIM checkers, to validate accessibility for all users.
Yes, Gov UX provides ongoing support and maintenance to keep your website secure and current. As a certified Scrum Master, I use JIRA and Asana to manage projects in Agile — developing product roadmaps, organizing backlogs, and leading sprint ceremonies. I also rely on Confluence and SharePoint to document processes and files, ensuring every deliverable is clear and on time.