In 2020-2025, I acted as a liaison between government agencies stakeholders and developers to define digital product requirements and deliver user-centered solutions. I managed tasks, presented concepts, and collaborated with project managers to ensure successful outcomes.
I participated in user experience research, including content audits and strategy, qualitative research through in-depth interviews, usability testing, and the development of information architecture.
I designed A/B concepts, responsive wireframes, reusable component libraries, and prototypes aligned with branding and accessibility requirements. I also iterated on feedback to validate and refine design solutions.
Additionally, I built scalable design systems in Figma aligned with the U.S. Web Design System (USWDS), and supported front-end development and Section 508 compliance.
Focus: UX Research & Mobile App(s) Digital ModernizationRole: UI/UX Designer & Scrum MasterContributing to UX research planning and methodology, including heuristic evaluations, surveys, in-depth interviews, usability testing, and other methods.Research goals: improve usability and accessibility, expand reach, ensure cross-platform consistency (iOS, Android, Fire OS), and modernize the app for patrons with visual, deafblind, hard-of-hearing, physical, and reading disabilities. IN PROGRESS: Office of AIDS Research (OAR)| National Institutes of Health (NIH)
Focus: Website Redesign | Case Study (example)Role: UX DesignerParticipated in UX research and content and information architecture development. Led redesign for the OAR site (see examples of responsive wireframes).LIVE: Common Fund | National Institutes of Health (NIH)
Focus: UI Redesign & RebrandingRole: UI DesignerRebranded the Office of Strategic Coordination website and designed UI elements aligned with NIH guidelines.
Focus: Website Redesign & Drupal-10 MigrationRole: UI DesignerLed the redesign and participated in migration from Drupal-7 to Drupal-8,9,10, improving usability and ensuring accessibility compliance. Implemented Civic Design System.Focus: Supported operations and maintenance, as well as Drupal-10 migrations across multiple NIH websites.Role: Web & Content DesignerInitiated and implemented process improvements, conducted training sessions, managed backlog, and contributed to process documentation (SOPs, SOWs, and user guides).Focus: AI-assisted Web DesignRole: UX DesignerExploring and learning AI and machine learning techniques to boost productivity, accelerate research, and enhance digital product design. 
